Customer Service
A collection of 22 posts
Customer Service Managers : Predictions and Trends for the Coming Year
As a customer service manager, you're not just handling complaints or managing support tickets, you're designing the entire customer experience that shapes your brand's reputation and profitability.
· Zakia
Brevo : The New Unicorn Taking on CRM Giants with $583M Funding
The European SaaS industry has just experienced a major change. Brevo, the Paris-based CRM company formerly known as Sendinblue, has officially become a member of the exclusive French unicorn club after raising an impressive $583 million funding round.
· Zakia
Transforming Customer Experience : The Power of Smart Customer Service
Smart customer service represents a fundamental shift in how businesses connect with their customers. It's an intelligent, technology-driven approach that combines automation, data analytics, and human expertise to deliver exceptional support experiences.
· Zakia
How to Improve Your Chat Support in Just 5 Easy Steps
Chat support has evolved from being just a nice feature to becoming an essential customer service channel. You may have noticed this change yourselfcustomers now expect immediate answers, and they're increasingly using live chat to get them.
· Sonia
Did You Know There Are 5 Types of Relationship Management ?
Relationship management is the strategic process companies use to cultivate and maintain meaningful connections with their customers, suppliers and business partners. Instead of viewing interactions as one-time transactions, this approach emphasizes building long-term partnerships.
· Sonia
ElevenLabs Launches AI Marketplace for Celebrity Voices in Ads
The world of audio advertising has just undergone a significant change. ElevenLabs, a leading AI audio company, has launched the Iconic Voice Marketplace a groundbreaking platform that allows brands to legally license AI-replicated voices of famous personalities for commercial use.
· Zakia
6sense Founder Amanda Kahlow Raises $30 Million for AI Sales Startup 1mind
Amanda Kahlow, founder of predictive platform 6sense, raised $30M in Series A for her new AI sales startup, 1mind. Led by Battery Ventures, the round brings total funding to $40M, showing strong investor confidence in AI-driven sales automation's future.
· Zakia
E-commerce : Shopify Sees a Sharp Acceleration in Sales via AI Searches
Shopify has become a major player in the world of e-commerce, helping millions of merchants around the globe create and grow their online businesses. In its recent earnings call, the company shared some exciting news : E-commerce. Shopify sees a sharp acceleration in sales via AI searches.
· Zakia
Elon Musk Launches Grokipedia : The AI-Powered Wikipedia Rival
Elon Musk launches Grokipedia, his AI-generated copy of Wikipedia, marking another ambitious venture into the artificial intelligence landscape. This AI-powered encyclopedia positions itself as a direct Wikipedia rival, promising to deliver knowledge through pure machine intelligence.
· Sonia
OpenAI CEO Predicts AI Will First Replace Customer Service
The world of work is going through a major change as AI technologies become more advanced and start being used in operations. Sam Altman recently made headlines with his bold prediction that AI will first replace customer service jobs, debate about the future of work with AI across industries.
· Zakia
Customer Feedback : How to Turn Complaints into Cash
Customer feedback is one of your most valuable business assets, yet many companies treat customer complaints as unwelcome interruptions instead of opportunities. The truth is, every complaint contains information that can directly impact your profits when handled strategically.
· Zakia
Customer Service in Accra
Customer service in Accra is a fascinating mix of experiences that reflect the city's vibrant and ever-changing business scene. In Ghana's capital city, you'll find service quality that varies from exceptional to challenging across different establishments.
· Zakia
Did You Know Good Customer Service Can Boost Sales ?
Good customer service goes beyond simply meeting customer needs - it's about creating memorable experiences that leave customers feeling valued and satisfied. It includes quick responses, personalized attention, and a genuine commitment to solving customer problems effectively.
· Zakia
Customer Engagement : The Ultimate Guide
Customer engagement in 2025 is a powerful strategy that drives business success through meaningful interactions between brands and their customers. It involves creating lasting connections that turn casual buyers into loyal brand supporters.
· Zakia
Customer Care : The Ultimate Guide
The world of customer service is changing rapidly. As we approach 2025, businesses are facing new challenges in meeting customer expectations while also keeping up with fast-paced technological changes.
· Zakia
Customer Support : The Ultimate Guide
Customer support has undergone a dramatic transformation, emerging as a critical differentiator in business success. The landscape of 2025 presents a sophisticated blend of artificial intelligence, human expertise, and data-driven strategies.
· Zakia
Customer Service Representative : The Ultimate Guide
A Customer Service Representative (CSR) is the important link between businesses and their customers. They handle customer questions, solve problems, process orders, and provide important product information through various communication channels.
· Zakia
Unlock Business Success with Exceptional Customer Service
Exceptional customer service is crucial for long-term business success in today's competitive market. It involves providing personalized support, guidance, and solutions to customers at every stage of their journey - from the first interaction to after they make a purchase.
· Zakia
Email Support or Live Chat : The Ultimate Showdown for Customer Service
In today's digital-first business landscape, choosing the right customer service channel can make or break your customer relationships. The battle between live chat and email support stands at the forefront of this decision-making process.
· Zakia
7 Proven Tips for Handling Angry Customers Like a Pro
Every business faces angry customers - it's an inevitable part of customer service. Whether you're dealing with a product malfunction, delayed service, or billing issues, the way you handle these heated situations can make or break your customer relationships.
· Sonia
Top 10 Customer Service Skills That Will Elevate Your Support Team
In today's competitive business landscape, exceptional customer service stands as a key differentiator between thriving companies and those that struggle to retain customers. Your support team serves as the frontline ambassadors of your brand, making their skills crucial for business success.
· Zakia
What Is Customer Service ? A Complete Guide
Customer service is the foundation of business-customer relationships. It includes every interaction between a company and its customers, from helping them before they buy to assisting them after the sale and resolving any issues that may arise.
· Zakia