Customer Retention
A collection of 2 posts
Guest Retention : The Ultimate Guide
Guest retention is crucial for hospitality success. The numbers tell a compelling story - acquiring new customers costs 15-20 times more than retaining existing guests. Your past guests already understand your property's value proposition, making them invaluable assets for sustainable growth.
· Sonia
Customer Retention : The Ultimate Guide
Customer retention is crucial for sustainable business growth in today's competitive market. Research shows that increasing customer retention rates by just 5% can boost profits by 25% to 95%, making it a critical focus area for businesses aiming to thrive in 2025 and beyond.
· Sonia