Podcast
Why this podcast ?
Customer service is going through a major shift. Automation, personalization, AI… tools are evolving, but human connection remains key.
With this podcast, we give the mic to those who are redefining the way brands interact with their customers.
The episodes
Scroll through the latest episodes and explore how AI is redefining the way we serve customers :
Episode n°1
How AI is Transforming Customer Service and Satisfaction
Artificial intelligence is revolutionizing after-sales service by radically transforming the customer experience. This technology does not take the form of physical robots in offices, but rather as AI agents that enhance the capabilities of customer service through intelligent automation.
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What you’ll find here
Each episode dives into a real challenge: integrating AI into teams, improving user journeys, training for tomorrow’s tools.
No buzzwords—just insights, real stories, and fresh perspectives from the field.
Who is it for ?
Whether you’re a CX professional, team leader, tech enthusiast, or just curious about what’s next, this podcast is for you. Get actionable ideas, strategic views, and a healthy dose of inspiration.