Differences between customer service, support and technical assistance
Updated on Jul 7, 2025
-
Introduction
-
Definition of Customer Service
-
History of Customer Service
-
Internalized vs Outsourced
-
Customer Service Objective
-
Customer Service Channels
-
Evolution of customer service in the digital age
-
Key skills for good customer service
-
Key Performance Indicators (KPIs)
-
Examples of good practices
-
Future challenges of customer service
-
Conclusion
-
Download