Latest News & Articles
Customer Feedback Surveys : The Ultimate Guide
Customer feedback surveys are crucial for businesses in 2025. They allow companies to gather and use customer insights to drive growth and innovation.
· Sonia
Customer Service Representative : The Ultimate Guide
A Customer Service Representative (CSR) is the important link between businesses and their customers. They handle customer questions, solve problems, process orders, and provide important product information through various communication channels.
· Zakia
AI Anthropologists Warn of Reckless Advancements
The AI industry is at a critical point as leading researchers from OpenAI and Anthropic raise alarming concerns about the "reckless" safety practices at xAI, Elon Musk's billion-dollar AI startup. Recent controversies have sparked intense debate about innovation in frontier AI development.
· Zakia
Inside the Inbox of an Ex-OpenAI Engineer : The 10 Emails That Mattered
OpenAI stands out in the crowded world of tech companies not only for its groundbreaking AI innovations, but also for its unique approach to internal communication. While most tech giants are overwhelmed by endless email threads, OpenAI has chosen a different path.
· Sonia
Mira Murati's AI Startup Shocks the Tech World with $2B Funding
Silicon Valley's tech scene has seen a major change with the announcement of Thinking Machine Lab, led by former OpenAI CTO Mira Murati, securing an impressive $2 billion in seed funding. This news has created a buzz, making it one of the largest seed funding rounds in Silicon Valley's history.
· Zakia
Unlock Business Success with Exceptional Customer Service
Exceptional customer service is crucial for long-term business success in today's competitive market. It involves providing personalized support, guidance, and solutions to customers at every stage of their journey - from the first interaction to after they make a purchase.
· Zakia
Email Support or Live Chat : The Ultimate Showdown for Customer Service
In today's digital-first business landscape, choosing the right customer service channel can make or break your customer relationships. The battle between live chat and email support stands at the forefront of this decision-making process.
· Zakia
7 Proven Tips for Handling Angry Customers Like a Pro
Every business faces angry customers - it's an inevitable part of customer service. Whether you're dealing with a product malfunction, delayed service, or billing issues, the way you handle these heated situations can make or break your customer relationships.
· Sonia
Top 10 Customer Service Skills That Will Elevate Your Support Team
In today's competitive business landscape, exceptional customer service stands as a key differentiator between thriving companies and those that struggle to retain customers. Your support team serves as the frontline ambassadors of your brand, making their skills crucial for business success.
· Zakia
What Is Customer Service ? A Complete Guide
Customer service is the foundation of business-customer relationships. It includes every interaction between a company and its customers, from helping them before they buy to assisting them after the sale and resolving any issues that may arise.
· Zakia
How AI Improves Customer Satisfaction in After-Sales Service
Artificial intelligence is revolutionizing after-sales service by radically transforming the customer experience. This technology does not take the form of physical robots in offices, but rather as AI agents that enhance the capabilities of customer service through intelligent automation.
· Zakia
Why the Future of Retail Media Depends on Unified, Shopper-First Measurement
Retail media has become a major force in digital advertising, changing the way brands engage with shoppers at key moments when they make purchasing decisions.
· Sonia