Latest News & Articles
Delivery Drivers Rejoice : Amazon's AI-Powered AR Glasses Are Here
Amazon has launched augmented reality glasses equipped with artificial intelligence specifically designed for delivery drivers. This innovative initiative aims to transform the way packages are delivered to your home. These smart glasses, called “Amelia”.
· Sonia
OpenAI Unveils Atlas : The ChatGPT-Powered Browser Ready to Compete with Google
The browser wars just entered a new era. OpenAI has launched Atlas, an innovative web browser powered by ChatGPT that directly challenges Google Chrome's long-standing dominance in the market. This isn't just another browser with a few AI features tacked.
· Sonia
Claude Code : Your New AI Assistant Under This 1 Condition
Anthropic has transformed its AI coding assistant from a command-line exclusive tool into a fully accessible platform. You can now access Claude Code through your web browser and iOS devices, marking a significant shift in how developers interact with AI-powered coding assistance.
· Sonia
AI Agents : A Decade Away from Being Operational, Says Andrej Karpathy
Andrej Karpathy, co-founder of OpenAI and one of the most respected voices in artificial intelligence, has thrown cold water on the industry's enthusiasm about AI agents. His prediction ? Fully operational AI agents are at least a decade away from reality.
· Zakia
Alibaba Achieves Financial Break-Even : The Role of AI in Retail
Alibaba has established itself as a leader in e-commerce and retail innovation, constantly pushing boundaries in how consumers shop and businesses operate.
· Sonia
How Google Veo 3.1 Uses AI to Transform Images into Stunning Videos
Google Veo 3.1 is a major advancement in AI video generation technology. This cutting-edge model from Google DeepMind goes beyond simply creating videos from text prompts it has the ability to combine individual images into seamless.
· Sonia
Oracle's AI Supercluster : 50,000 AMD MI450 GPUs to Transform the Industry
Oracle plans to deploy 50,000 AMD Instinct MI450 GPUs for its artificial intelligence supercluster by 2026, making it one of the most ambitious infrastructure projects in the cloud computing industry.
· Zakia
How Google's $15 Billion AI Data Center Will Transform India's Tech Landscape
Google has announced a record-breaking investment of $15 billion in an AI data center in India. This investment is the largest commitment made by a US tech giant to the country's digital infrastructure.
· Zakia
Build and Deploy AI Agents with Salesforce's New Agentforce 360
Salesforce has introduced its new platform, Agentforce 360, which allows businesses to create and implement AI agents. This announcement was made during the Dreamforce 2024 conference, where Salesforce showcased its latest innovations.
· Zakia
Klarna CEO Warns : The World Isn't Prepared for the AI Job Shock
Klarna CEO Warns the World Is Unprepared for the Coming AI Job Shock and he's raising concerns more urgently than many of his peers in the tech industry.
· Zakia
AI Orchestration Gets a Boost as n8n Raises $180M
n8n just secured $180 million in Series C funding, pushing its total capital raised to $240 million and valuing the company at $2.5 billion.
· Sonia
Gemini Enterprise : Transforming Businesses with Innovative Technology
Introducing Gemini Enterprise, Google's answer to the growing demand for intelligent workplace transformation. This comprehensive Google Cloud AI platform brings together advanced AI models, enterprise-grade security, and seamless integration capabilities into a single, unified solution.
· Sonia
AI Mode's Global Expansion : New Languages and Locations
AI Mode is now available in more languages and locations around the world, marking a significant milestone in how you interact with search engines.
· Zakia
ChatGPT Stuns the World with New Applications and SDK from OpenAI
OpenAI has just made a significant announcement in the AI world. The company has introduced a new set of applications that work directly within ChatGPT, along with a powerful Software Development Kit (SDK) that allows developers worldwide to create their own integrated apps.
· Zakia
How Oracle AI Agents are Transforming Marketing, Sales, and Service
Oracle AI Agents Help Marketing, Sales, and Service Leaders Unlock New Revenue Opportunities by fundamentally changing how businesses interact with customers and manage internal operations.
· Zakia
How to Boost Your Business with a Customer Experience Management Platform
Modern businesses face an unprecedented challenge : meeting rising customer expectations while standing out in increasingly competitive markets.
· Zakia
ViralGPT : The Game-Changing Shopping Agent by OpenAI
OpenAI aims to create ViralGPT, the one-stop shopping agent for all your online needs.
· Sonia
Consumer Retention Strategies : The Ultimate Guide for 2025
The business landscape of 2025 requires a fundamental shift in how companies approach customer relationships. Consumer retention strategy has become the key to sustainable growth, replacing the traditional focus on constantly acquiring new customers.
· Zakia
How Excellent Customer Service Boosts Customer Loyalty
Excellent customer service is the gold standard of customer interactions, going beyond basic problem-solving to create meaningful, personalized experiences that leave customers feeling valued and understood.
· Zakia
How to Elevate Your Customer Care Experience in Just 5 Steps
Customer care experience is the most important part of every meaningful interaction between your business and its customers.
· Zakia
OpenAI CEO Predicts AI Will First Replace Customer Service
The world of work is going through a major change as AI technologies become more advanced and start being used in operations. Sam Altman recently made headlines with his bold prediction that AI will first replace customer service jobs, debate about the future of work with AI across industries.
· Zakia
Customer Feedback : How to Turn Complaints into Cash
Customer feedback is one of your most valuable business assets, yet many companies treat customer complaints as unwelcome interruptions instead of opportunities. The truth is, every complaint contains information that can directly impact your profits when handled strategically.
· Zakia
Enhancing the Customer Experience Journey : A Comprehensive Guide
Customer experience (CX) refers to the entire journey of interactions between you and your customers. It includes every point of contact they have with your company, products, services, and employees.
· Zakia
How Zendesk Boosts Customer Support Efficiency with GPT-5 Integration
Zendesk's latest integration with GPT-5 marks a significant change in customer support dynamics. This powerful AI enhancement transforms the way businesses handle customer interactions, delivering faster resolutions and improved service quality.
· Sonia
Sam Altman and the AI Talent War: How Pay Offers Are Changing the Game
The battle for AI talent has reached unprecedented levels, with tech giants engaging in a high-stakes bidding war that's reshaping the industry's compensation landscape. Companies like Meta, Google, and OpenAI are offering staggering compensation packages - some reportedly exceeding $1 billion.
· Zakia
How a ChatGPT Checkout System Will Change E-Commerce Forever
OpenAI's latest innovation - a ChatGPT checkout system - promises to change the e-commerce landscape. This groundbreaking development allows users to complete purchases directly within the ChatGPT interface, marking a significant shift in how online transactions are conducted.
· Sonia
Customer Service in Accra
Customer service in Accra is a fascinating mix of experiences that reflect the city's vibrant and ever-changing business scene. In Ghana's capital city, you'll find service quality that varies from exceptional to challenging across different establishments.
· Zakia
Did You Know These CX Metrics Can Boost Your Business ?
To succeed in business, you need to understand how your customers think, feel, and experience when they interact with your brand. CX metrics are valuable tools that help you uncover these important customer insights and turn them into actionable strategies for your business.
· Zakia
Did OpenAI Just Kill the ChatGPT Feature That Exposed Your Personal Chats ?
OpenAI has quickly acted to remove a controversial ChatGPT feature that allowed user conversations to show up in Google search results. This decision comes after many private chats were found to be publicly accessible through search engines, raising serious privacy concerns in the AI community.
· Sonia
Did You Know Good Customer Service Can Boost Sales ?
Good customer service goes beyond simply meeting customer needs - it's about creating memorable experiences that leave customers feeling valued and satisfied. It includes quick responses, personalized attention, and a genuine commitment to solving customer problems effectively.
· Zakia