Latest News & Articles
Google's Gemini 3 Deep Think : The AI Ultra Revolution
Google is rolling out Gemini 3 Deep Think to AI Ultra subscribers, marking an important moment in the evolution of artificial intelligence. This advanced AI reasoning mode is the company's most sophisticated problem-solving capability to date.
· Sonia
Customer Service Managers : Predictions and Trends for the Coming Year
As a customer service manager, you're not just handling complaints or managing support tickets, you're designing the entire customer experience that shapes your brand's reputation and profitability.
· Zakia
Surprising Ways AI is Transforming Factory Automation
AI for factory automation is changing the manufacturing industry in ways that would have seemed like science fiction just a decade ago. We're now seeing a major shift where machines don't just follow programmed instructions they learn, adapt, and make smart decisions on their own.
· Sonia
AI in Automation : Predictions and Trends You Need to Know
AI in automation refers to the combination of artificial intelligence technologies with industrial systems to create smarter and more efficient manufacturing environments.
· Zakia
10 Brilliant Tips to Enhance Your Experience with Bloom Chatbot
The Bloom chatbot is a game-changer in conversational AI, powered by the BLOOM language model a massive 176-billion-parameter multilingual system that's changing the way we interact with technology.
· Sonia
Surprising Benefits of Using Intercom Custom Bots for Your Business
Intercom Custom Bots are a game-changer for businesses when it comes to managing customer communication. These customizable chatbots seamlessly integrate into your Intercom Messenger, allowing you to automate conversations that would typically take up hours of your team's time.
· Zakia
Brevo : The New Unicorn Taking on CRM Giants with $583M Funding
The European SaaS industry has just experienced a major change. Brevo, the Paris-based CRM company formerly known as Sendinblue, has officially become a member of the exclusive French unicorn club after raising an impressive $583 million funding round.
· Zakia
Transforming Customer Experience : The Power of Smart Customer Service
Smart customer service represents a fundamental shift in how businesses connect with their customers. It's an intelligent, technology-driven approach that combines automation, data analytics, and human expertise to deliver exceptional support experiences.
· Zakia
How to Improve Your Chat Support in Just 5 Easy Steps
Chat support has evolved from being just a nice feature to becoming an essential customer service channel. You may have noticed this change yourselfcustomers now expect immediate answers, and they're increasingly using live chat to get them.
· Sonia
Monitoring Satisfaction : Tips and Tricks for Businesses
Monitoring satisfaction isn't just a nice-to-have metric it's the backbone of sustainable business success and lasting customer loyalty. When you actively track how your customers and employees feel about their experiences with your company.
· Zakia
Innovative Buyer Journey Mapping : The Key to Understanding Your Customers
Innovative buyer journey mapping is a strategic approach that visually represents how customers interact with your brand throughout their entire buying process. It's like creating a detailed roadmap that captures every step, emotion, and decision point your customers experience.
· Zakia
Customer Loyalty : The Ultimate Guide to Retention Strategies
Customer loyalty is essential for sustainable business growth. When customers consistently choose your brand over others, it goes beyond just making purchases they are investing in a relationship that brings in revenue, lowers acquisition costs, and generates positive word-of-mouth referrals.
· Sonia
The Best Loyalty Programs : Maximize Your Rewards
Loyalty programs are marketing strategies designed to reward customers for their continued business. These programs offer incentives like discounts, exclusive access, personalized experiences, and points that can be converted into real benefits.
· Zakia
Did You Know There Are 5 Types of Relationship Management ?
Relationship management is the strategic process companies use to cultivate and maintain meaningful connections with their customers, suppliers and business partners. Instead of viewing interactions as one-time transactions, this approach emphasizes building long-term partnerships.
· Sonia
AWS Frontier Agents : The AI Team Members You Didn't Know You Needed
AWS has introduced frontier agents, a new type of AI agents that work as an extension of your software development team. These self-sufficient AI agents represent a significant change in how development teams work, going beyond traditional AI coding assistants that need constant supervision.
· Sonia
Alpamayo-R1 : A Leap Forward in Self-Driving Vehicle Intelligence
Open reasoning AI in autonomous driving makes decisions transparent and understandable. Unlike traditional "black-box" models, it evaluates possible routes using context and simulates human-like reasoning for safer navigation. This boosts trust, safety, and learning in self-driving vehicles.
· Sonia
Black Forest Labs Raises $300M in Funding : What This Means for the Tech Industry
Black Forest Labs raises $300M at $3.25B valuation, marking one of the most significant AI startup funding rounds of 2025. This $300 million funding round positions the company as a formidable player in the generative AI space, particularly in visual intelligence technologies.
· Sonia
ElevenLabs Launches AI Marketplace for Celebrity Voices in Ads
The world of audio advertising has just undergone a significant change. ElevenLabs, a leading AI audio company, has launched the Iconic Voice Marketplace a groundbreaking platform that allows brands to legally license AI-replicated voices of famous personalities for commercial use.
· Zakia
6sense Founder Amanda Kahlow Raises $30 Million for AI Sales Startup 1mind
Amanda Kahlow, founder of predictive platform 6sense, raised $30M in Series A for her new AI sales startup, 1mind. Led by Battery Ventures, the round brings total funding to $40M, showing strong investor confidence in AI-driven sales automation's future.
· Zakia
$600 Billion and Counting : Meta's Bold Bet on US Projects by 2028
Meta has announced its plan to invest $600 billion in various projects across the United States by 2028. This amount is larger than the GDP of 136 countries and is considered one of the biggest private investments in infrastructure in American history.
· Sonia
Kimi K2 Thinking : The AI That Outperforms GPT-5 and Claude 4.5 Sonnet
Kimi K2 Thinking is a new and powerful AI tool that is challenging the dominance of established players in the field. Developed by Moonshot AI with support from Alibaba, this open-source large language model (LLM) represents a significant advancement in making AI technology more accessible.
· Sonia
E-commerce : Shopify Sees a Sharp Acceleration in Sales via AI Searches
Shopify has become a major player in the world of e-commerce, helping millions of merchants around the globe create and grow their online businesses. In its recent earnings call, the company shared some exciting news : E-commerce. Shopify sees a sharp acceleration in sales via AI searches.
· Zakia
Perplexity and Getty Join Forces to Address AI Source Attribution
The Perplexity Getty partnership is an important step in solving one of the biggest challenges in artificial intelligence : AI source attribution. This multi-year AI image license agreement allows Perplexity to use Getty Images' extensive collection of high-quality creative and editorial content.
· Sonia
LinkedIn's New AI Training : What You Need to Know
Starting Monday, November 3, 2025, LinkedIn will implement a significant shift in how it handles your personal data. The Microsoft-owned platform announced it will use user information to train its generative AI models.
· Sonia
Aardvark : OpenAI's GPT-5 Agent Transforming Cybersecurity Search
OpenAI has unveiled Aardvark, an autonomous security agent powered by GPT-5 technology that's reshaping how organizations approach vulnerability detection and patching. This isn't just another scanning tool, it's an "agentic security researcher" designed to think, analyze and act.
· Sonia
Project Rainier Pushes the Boundaries of AI Supercomputing at AWS
AWS has officially activated Project Rainier, one of the world's largest AI computing clusters, marking a transformative moment in artificial intelligence infrastructure. This massive deployment represents the culmination of less than a year's work since its initial announcement.
· Sonia
Nvidia and Nokia Team Up for 6G : A $1 Billion Investment in AI
The partnership between Nvidia and Nokia combines a $1 billion AI investment, merging Nvidia’s U.S. expertise and Nokia’s European telecom knowledge to build 6G connectivity, marking a crucial milestone in telecommunications history.
· Sonia
Elon Musk Launches Grokipedia : The AI-Powered Wikipedia Rival
Elon Musk launches Grokipedia, his AI-generated copy of Wikipedia, marking another ambitious venture into the artificial intelligence landscape. This AI-powered encyclopedia positions itself as a direct Wikipedia rival, promising to deliver knowledge through pure machine intelligence.
· Sonia
Alibaba's New Smart Glasses : The Ultimate Meta Ray-Ban Rival ?
The smart glasses market is experiencing explosive growth. Industry analysts project a remarkable 29.4% compound annual growth rate from 2024 to 2030, with valuations expected to reach $4.1 billion by the decade's end. This surge reflects consumer appetite for wearable technology.
· Sonia
Delivery Drivers Rejoice : Amazon's AI-Powered AR Glasses Are Here
Amazon has launched augmented reality glasses equipped with artificial intelligence specifically designed for delivery drivers. This innovative initiative aims to transform the way packages are delivered to your home. These smart glasses, called “Amelia”.
· Sonia