Latest News & Articles
How Zendesk Boosts Customer Support Efficiency with GPT-5 Integration
Zendesk's latest integration with GPT-5 marks a significant change in customer support dynamics. This powerful AI enhancement transforms the way businesses handle customer interactions, delivering faster resolutions and improved service quality.
· Sonia
Sam Altman and the AI Talent War: How Pay Offers Are Changing the Game
The battle for AI talent has reached unprecedented levels, with tech giants engaging in a high-stakes bidding war that's reshaping the industry's compensation landscape. Companies like Meta, Google, and OpenAI are offering staggering compensation packages - some reportedly exceeding $1 billion.
· Zakia
How a ChatGPT Checkout System Will Change E-Commerce Forever
OpenAI's latest innovation - a ChatGPT checkout system - promises to change the e-commerce landscape. This groundbreaking development allows users to complete purchases directly within the ChatGPT interface, marking a significant shift in how online transactions are conducted.
· Sonia
Customer Service in Accra
Customer service in Accra is a fascinating mix of experiences that reflect the city's vibrant and ever-changing business scene. In Ghana's capital city, you'll find service quality that varies from exceptional to challenging across different establishments.
· Zakia
Did You Know These CX Metrics Can Boost Your Business ?
To succeed in business, you need to understand how your customers think, feel, and experience when they interact with your brand. CX metrics are valuable tools that help you uncover these important customer insights and turn them into actionable strategies for your business.
· Zakia
Did OpenAI Just Kill the ChatGPT Feature That Exposed Your Personal Chats ?
OpenAI has quickly acted to remove a controversial ChatGPT feature that allowed user conversations to show up in Google search results. This decision comes after many private chats were found to be publicly accessible through search engines, raising serious privacy concerns in the AI community.
· Sonia
Did You Know Good Customer Service Can Boost Sales ?
Good customer service goes beyond simply meeting customer needs - it's about creating memorable experiences that leave customers feeling valued and satisfied. It includes quick responses, personalized attention, and a genuine commitment to solving customer problems effectively.
· Zakia
How to Improve Your CSAT Score in Just 5 Easy Steps
Your Customer Satisfaction Score (CSAT) is a crucial indicator of your business's well-being. This metric reflects your customers' immediate reactions after engaging with your product, service, or support team.
· Zakia
Maximize Your Business Growth with a Customer Feedback Questionnaire
Your customers hold the key to unlocking unprecedented business growth - you just need to ask the right questions. A customer feedback questionnaire serves as your direct line to valuable insights that can transform your business strategy and boost your bottom line.
· Sonia
Did AI Marketing Automation Just Take a Massive Step Forward ?
AI marketing automation has changed the game for digital marketing, completely transforming how businesses connect with their audiences. By combining artificial intelligence with automated marketing processes, a new era of campaign execution and customer engagement has emerged.
· Zakia
10 Surprising Ways AI Chatbots Online Can Boost Your Business
AI chatbots are changing the way businesses communicate with their customers. These smart software programs use advanced artificial intelligence and natural language processing to mimic human conversations on websites, mobile apps, and messaging platforms.
· Zakia
Customer Satisfaction Explained : 5 Essential Factors
Customer satisfaction is crucial for businesses to thrive in today's competitive market. When customers feel that their expectations are met or exceeded by your brand, they become satisfied - a key factor in driving business growth and sustainability.
· Sonia
How to Calculate Customer Retention Rate in Just 3 Easy Steps
Your business success depends on your ability to keep customers coming back. Customer retention is a critical metric that shows how well you maintain relationships with your existing clients.
· Sonia
Maximizing Client Experience Management : The Ultimate Guide
In competitive business landscape, delivering client experiences has become a critical differentiator between thriving companies and those struggling to retain their customer base. CXM represents a strategic approach that shapes every interaction between your organization and its clients.
· Zakia
ChatGPT Adds Canva, Notion, and HubSpot Integrations for Pro Users
OpenAI has quietly expanded ChatGPT Pro's capabilities with powerful new integrations: Canva, Notion, and HubSpot. These additions mark a significant step forward in transforming ChatGPT from a standalone chatbot into a comprehensive productivity hub.
· Sonia
How to Boost Customer Loyalty : Proven Retention Strategies
Customer retention is essential for sustainable business growth. The numbers are clear: a 5% increase in customer retention can lead to a profit increase of up to 75%. This shows why businesses should focus on keeping their existing customers happy and engaged.
· Zakia
Customer Loyalty : How Reward Programs Are Changing the Game
Customer loyalty is essential for sustainable business growth in today's competitive market. It refers to a customer's preference for one brand over others, influenced by positive experiences, trust, and perceived value.
· Sonia
Campaign Management Platforms Market is Booming Worldwide | Oracle , HubSpot
The world has changed dramatically with the introduction of advanced campaign management platforms. These platforms have transformed the way businesses engage with their audiences, making them indispensable tools for modern marketers.
· Zakia
Donald Trump Is Fairy-Godmothering AI
Donald Trump's latest political move positions him as an unexpected champion of artificial intelligence advancement in the United States. His newly unveiled AI Action Plan represents a bold strategy to secure American dominance in the rapidly evolving AI landscape.
· Sonia
How to Set Up n8n on Your Computer – No Cloud Needed
Want to take control of your workflow automation? n8n might be exactly what you need. This powerful open-source tool lets you connect different applications and services to create automated workflows - all without writing complex code.
· Zakia
AI Automatic : The Ultimate Guide
AI automation represents a significant change in how businesses operate, using artificial intelligence technologies to perform tasks that usually require human. Unlike automation tools, AI automation systems in 2026 can analyze data, understand context, and make intelligent decisions on their own.
· Sonia
AI Chatbot : The Ultimate Guide
AI chatbots have changed the way we interact with technology. These intelligent conversational agents have evolved from simple rule-based systems to sophisticated digital assistants powered by advanced large language models (LLMs).
· Zakia
Client Retention Strategies : The Ultimate Guide
In the ever-changing business world of 2025, client retention has become essential for long-term growth and profit. It's all about keeping your current customers happy and coming back - something that's crucial in today's competitive market.
· Sonia
Client Satisfaction Surveys : 5 Tips to Get the Most Insight
Client satisfaction surveys are powerful tools that give businesses direct insight into their customers' experiences, preferences, and pain points. These structured questionnaires help companies measure how well they meet client expectations and identify opportunities for growth.
· Zakia
Customer Service and Experience : The Ultimate Key to Business Success
Customer service and customer experience are two interconnected pillars that drive business success in today's competitive marketplace. Let's break down these essential concepts :
· Sonia
Customer Engagement : The Ultimate Guide
Customer engagement in 2025 is a powerful strategy that drives business success through meaningful interactions between brands and their customers. It involves creating lasting connections that turn casual buyers into loyal brand supporters.
· Zakia
How to Foster Customer Loyalty in a Digital Age
With so many online shopping options and easy access to information, consumers now have more choices than ever when it comes to brands. This makes it important for businesses to go beyond just making sales and instead focus on building long-lasting relationships with their customers.
· Zakia
The Ultimate Guide to Customer Experience Management
In today's digital age, delivering exceptional customer experiences isn't optional - it's essential for business survival. This comprehensive guide will equip you with the knowledge and tools needed to master Customer Experience Management (CXM) and transform your customer relationships.
· Sonia
Customer Care : The Ultimate Guide
The world of customer service is changing rapidly. As we approach 2025, businesses are facing new challenges in meeting customer expectations while also keeping up with fast-paced technological changes.
· Zakia
Guest Retention : The Ultimate Guide
Guest retention is crucial for hospitality success. The numbers tell a compelling story - acquiring new customers costs 15-20 times more than retaining existing guests. Your past guests already understand your property's value proposition, making them invaluable assets for sustainable growth.
· Sonia