Zakia
62 posts published
Technical skills : CRM, ticketing tools
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Human skills : empathy, listening, patience
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Customer data management (CRM and GDPR)
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Personalization of exchanges
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Automation and AI
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Omnichannel use cases
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Selfcare : FAQ, chatbot, knowledge base
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Social networks and instant messaging
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Telephone, Email, and Live Chat
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Improving brand reputation
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Long-term cost reduction
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Loyalty vs. Acquisition
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Examples of companies according to the chosen models
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When to outsource ? Why ?
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Advantages and disadvantages of internalization
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Post-COVID trends
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The digital era : transformation and omnichannel
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The beginnings : from the counter to the hotline
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Differences between customer service, support and technical assistance
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Understanding the concept of customer service
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Why this guide ? Who is it for ?
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Brief explanation of the strategic role of customer service
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What is Customer Service ?
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Yelo Swiss
Yelo is a Swiss platform offering eco-friendly electric bikes and scooters for sustainable urban mobility.
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Ultra Premium Morocco
Ultra Premium Maroc offers natural, high-quality pet food for dogs and cats, with fast delivery across Morocco.
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