Zakia
100 posts published
Customer Service Managers : Predictions and Trends for the Coming Year
As a customer service manager, you're not just handling complaints or managing support tickets, you're designing the entire customer experience that shapes your brand's reputation and profitability.
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AI in Automation : Predictions and Trends You Need to Know
AI in automation refers to the combination of artificial intelligence technologies with industrial systems to create smarter and more efficient manufacturing environments.
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Surprising Benefits of Using Intercom Custom Bots for Your Business
Intercom Custom Bots are a game-changer for businesses when it comes to managing customer communication. These customizable chatbots seamlessly integrate into your Intercom Messenger, allowing you to automate conversations that would typically take up hours of your team's time.
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Brevo : The New Unicorn Taking on CRM Giants with $583M Funding
The European SaaS industry has just experienced a major change. Brevo, the Paris-based CRM company formerly known as Sendinblue, has officially become a member of the exclusive French unicorn club after raising an impressive $583 million funding round.
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Transforming Customer Experience : The Power of Smart Customer Service
Smart customer service represents a fundamental shift in how businesses connect with their customers. It's an intelligent, technology-driven approach that combines automation, data analytics, and human expertise to deliver exceptional support experiences.
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Monitoring Satisfaction : Tips and Tricks for Businesses
Monitoring satisfaction isn't just a nice-to-have metric it's the backbone of sustainable business success and lasting customer loyalty. When you actively track how your customers and employees feel about their experiences with your company.
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Innovative Buyer Journey Mapping : The Key to Understanding Your Customers
Innovative buyer journey mapping is a strategic approach that visually represents how customers interact with your brand throughout their entire buying process. It's like creating a detailed roadmap that captures every step, emotion, and decision point your customers experience.
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The Best Loyalty Programs : Maximize Your Rewards
Loyalty programs are marketing strategies designed to reward customers for their continued business. These programs offer incentives like discounts, exclusive access, personalized experiences, and points that can be converted into real benefits.
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ElevenLabs Launches AI Marketplace for Celebrity Voices in Ads
The world of audio advertising has just undergone a significant change. ElevenLabs, a leading AI audio company, has launched the Iconic Voice Marketplace a groundbreaking platform that allows brands to legally license AI-replicated voices of famous personalities for commercial use.
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6sense Founder Amanda Kahlow Raises $30 Million for AI Sales Startup 1mind
Amanda Kahlow, founder of predictive platform 6sense, raised $30M in Series A for her new AI sales startup, 1mind. Led by Battery Ventures, the round brings total funding to $40M, showing strong investor confidence in AI-driven sales automation's future.
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E-commerce : Shopify Sees a Sharp Acceleration in Sales via AI Searches
Shopify has become a major player in the world of e-commerce, helping millions of merchants around the globe create and grow their online businesses. In its recent earnings call, the company shared some exciting news : E-commerce. Shopify sees a sharp acceleration in sales via AI searches.
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AI Agents : A Decade Away from Being Operational, Says Andrej Karpathy
Andrej Karpathy, co-founder of OpenAI and one of the most respected voices in artificial intelligence, has thrown cold water on the industry's enthusiasm about AI agents. His prediction ? Fully operational AI agents are at least a decade away from reality.
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Oracle's AI Supercluster : 50,000 AMD MI450 GPUs to Transform the Industry
Oracle plans to deploy 50,000 AMD Instinct MI450 GPUs for its artificial intelligence supercluster by 2026, making it one of the most ambitious infrastructure projects in the cloud computing industry.
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How Google's $15 Billion AI Data Center Will Transform India's Tech Landscape
Google has announced a record-breaking investment of $15 billion in an AI data center in India. This investment is the largest commitment made by a US tech giant to the country's digital infrastructure.
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Build and Deploy AI Agents with Salesforce's New Agentforce 360
Salesforce has introduced its new platform, Agentforce 360, which allows businesses to create and implement AI agents. This announcement was made during the Dreamforce 2024 conference, where Salesforce showcased its latest innovations.
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Klarna CEO Warns : The World Isn't Prepared for the AI Job Shock
Klarna CEO Warns the World Is Unprepared for the Coming AI Job Shock and he's raising concerns more urgently than many of his peers in the tech industry.
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AI Mode's Global Expansion : New Languages and Locations
AI Mode is now available in more languages and locations around the world, marking a significant milestone in how you interact with search engines.
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ChatGPT Stuns the World with New Applications and SDK from OpenAI
OpenAI has just made a significant announcement in the AI world. The company has introduced a new set of applications that work directly within ChatGPT, along with a powerful Software Development Kit (SDK) that allows developers worldwide to create their own integrated apps.
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How Oracle AI Agents are Transforming Marketing, Sales, and Service
Oracle AI Agents Help Marketing, Sales, and Service Leaders Unlock New Revenue Opportunities by fundamentally changing how businesses interact with customers and manage internal operations.
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How to Boost Your Business with a Customer Experience Management Platform
Modern businesses face an unprecedented challenge : meeting rising customer expectations while standing out in increasingly competitive markets.
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Consumer Retention Strategies : The Ultimate Guide for 2025
The business landscape of 2025 requires a fundamental shift in how companies approach customer relationships. Consumer retention strategy has become the key to sustainable growth, replacing the traditional focus on constantly acquiring new customers.
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How Excellent Customer Service Boosts Customer Loyalty
Excellent customer service is the gold standard of customer interactions, going beyond basic problem-solving to create meaningful, personalized experiences that leave customers feeling valued and understood.
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How to Elevate Your Customer Care Experience in Just 5 Steps
Customer care experience is the most important part of every meaningful interaction between your business and its customers.
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OpenAI CEO Predicts AI Will First Replace Customer Service
The world of work is going through a major change as AI technologies become more advanced and start being used in operations. Sam Altman recently made headlines with his bold prediction that AI will first replace customer service jobs, debate about the future of work with AI across industries.
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Customer Feedback : How to Turn Complaints into Cash
Customer feedback is one of your most valuable business assets, yet many companies treat customer complaints as unwelcome interruptions instead of opportunities. The truth is, every complaint contains information that can directly impact your profits when handled strategically.
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Enhancing the Customer Experience Journey : A Comprehensive Guide
Customer experience (CX) refers to the entire journey of interactions between you and your customers. It includes every point of contact they have with your company, products, services, and employees.
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Sam Altman and the AI Talent War: How Pay Offers Are Changing the Game
The battle for AI talent has reached unprecedented levels, with tech giants engaging in a high-stakes bidding war that's reshaping the industry's compensation landscape. Companies like Meta, Google, and OpenAI are offering staggering compensation packages - some reportedly exceeding $1 billion.
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Customer Service in Accra
Customer service in Accra is a fascinating mix of experiences that reflect the city's vibrant and ever-changing business scene. In Ghana's capital city, you'll find service quality that varies from exceptional to challenging across different establishments.
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Did You Know These CX Metrics Can Boost Your Business ?
To succeed in business, you need to understand how your customers think, feel, and experience when they interact with your brand. CX metrics are valuable tools that help you uncover these important customer insights and turn them into actionable strategies for your business.
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Did You Know Good Customer Service Can Boost Sales ?
Good customer service goes beyond simply meeting customer needs - it's about creating memorable experiences that leave customers feeling valued and satisfied. It includes quick responses, personalized attention, and a genuine commitment to solving customer problems effectively.
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