Sonia
8 posts published
The Ultimate Guide to Customer Experience Management
In today's digital age, delivering exceptional customer experiences isn't optional - it's essential for business survival. This comprehensive guide will equip you with the knowledge and tools needed to master Customer Experience Management (CXM) and transform your customer relationships.
· Sonia
Guest Retention : The Ultimate Guide
Guest retention is crucial for hospitality success. The numbers tell a compelling story - acquiring new customers costs 15-20 times more than retaining existing guests. Your past guests already understand your property's value proposition, making them invaluable assets for sustainable growth.
· Sonia
Customer Retention : The Ultimate Guide
Customer retention is crucial for sustainable business growth in today's competitive market. Research shows that increasing customer retention rates by just 5% can boost profits by 25% to 95%, making it a critical focus area for businesses aiming to thrive in 2025 and beyond.
· Sonia
Transforming Customer Support : Zendesk's New AI Innovations
Zendesk is leading the way in transforming customer service, changing how businesses communicate with their customers. As a leader in customer support solutions, Zendesk has introduced a powerful set of AI-driven features aimed at redefining the customer service industry.
· Sonia
Customer Feedback Surveys : The Ultimate Guide
Customer feedback surveys are crucial for businesses in 2025. They allow companies to gather and use customer insights to drive growth and innovation.
· Sonia
Inside the Inbox of an Ex-OpenAI Engineer : The 10 Emails That Mattered
OpenAI stands out in the crowded world of tech companies not only for its groundbreaking AI innovations, but also for its unique approach to internal communication. While most tech giants are overwhelmed by endless email threads, OpenAI has chosen a different path.
· Sonia
7 Proven Tips for Handling Angry Customers Like a Pro
Every business faces angry customers - it's an inevitable part of customer service. Whether you're dealing with a product malfunction, delayed service, or billing issues, the way you handle these heated situations can make or break your customer relationships.
· Sonia
Why the Future of Retail Media Depends on Unified, Shopper-First Measurement
Retail media has become a major force in digital advertising, changing the way brands engage with shoppers at key moments when they make purchasing decisions.
· Sonia